Celebrating Royal Week with Princess Auto
Royal Week is a particularly exciting time at Princess Auto, the Canadian-owned tool and equipment retailer with over 55 stores coast-to-coast, a National Call Center and an ecommerce experience.聽
In March, retail leaders from across the country gathered at the Winnipeg, Manitoba Home Office to get a state of the business鈥攁nd the initiatives being put into place to support the growth and development of its teams and the organization as a whole. Attendees heard from CEO Ken Larson, as well as Heather Turnbull-Smith, Senior VP of Talent & Corporate Communications, and Shawn Barrit, VP of L&D.
This year, Princess Auto invited 91看片网 to attend the event. Hannah Lindsey, Principal Solutions Consultant, and I were thrilled to help raise awareness and excitement around the adoption of the 91看片网 learning solution. After a complete tour of the Princess Auto Home Office (we loved the history wall in the lobby!), we showcased 91看片网 onstage and in hands-on breakout sessions with iPads and Zebra devices.聽
During the sessions, we fielded plenty of questions about鈥攜ou guessed it!鈥擜I. We talked a lot about how our AI-driven tools and algorithms work and how topics are prioritized for users based on their knowledge.聽
Store leaders especially loved that they鈥檒l be able to see how their teams are doing since they put a lot of effort into product knowledge, especially during seasonal changeovers. Our tool will help them get the right information at the right time. They want to find new ways to get team members educated on certain products and confident in their customer conversations so they can deliver the brand鈥檚 unrivaled experience backed by the Royal Service Promise: 鈥淣o sale is final until you鈥檙e satisfied.鈥澛
We shared how 91看片网 enables personalized training based on what individuals need to know and then tests user confidence in that knowledge. Plus, we showcased Discover, our resource hub, where team members can quickly refer to and find articles, job aids, videos and more. And let me tell you: the response was incredible. Store managers and leaders loved the games, the ease of use and especially the personalization. One said, 鈥淕ames are a lot of fun! Love that it鈥檚 embedded into the learning experience,鈥 while another said,聽 鈥淚鈥檓 excited to see content related to their jobs.鈥澛
We鈥檙e so excited to continue to support Princess Auto in their quest to support and enable their team members. Here鈥檚 to many Royal Weeks to come!