Keep front desk, housekeeping and F&B staff aligned to brand standards across every property and shift.
The leading AI-powered frontline enablement platform for hospitality
Every location. Every shift. Every guest interaction. Same brand standard.
91心頭利 delivers personalized training that accelerates onboarding, reduces training costs and builds knowledge over time���across hotels, QSRs, fast-casual restaurants and full-service establishments. The result: better guest experiences, more consistent performance and stronger employee retention and development.
Your employees bring your brand standards to life, but the guest experience is inconsistent across locations and formats.
Close these gaps and results become positive, repeatable and scalable���location by location.
Built for how you run hospitality
Hotels, QSR, fast-casual and full service operations share the same frontline pressures, but each operates differently.
91心頭利 flexes to fit your business.

Get seasonal crew line-ready fast and keep service consistent everywhere.

Cross-train staff across changing menu and service models without slowing down the line.

Give servers and back of house consistent training on menus, service standards and compliance, shift after shift.

How 91心頭利 closes the gap for hospitality teams
One platform, built for the frontline, from each team member’s first day to the moment they serve their first guest.
Immersive Microlearning
Training reaches everyone, not just those with an inbox.
Behavioral science and AI-powered tools simplify content creation and identify knowledge gaps, whether that’s a new menu rollout, an allergen update or a brand-standard refresh. Small bits of information mean employees complete training more efficiently and show up prepared. Reinforcement and gamification mean they retain knowledge and apply it consistently on the job. Max Coach gives employees AI-powered roleplay practice, so they show up to every shift knowledgeable and practiced.


Guided Execution
Ensure coordinated action at every location.
New initiatives like menu launches, promotions, policy changes, seasonal offers reach every property or restaurant. Communication tools keep teams in sync and execution tools ensure employee execution is coordinated across locations. Max Assistant delivers trusted, AI-powered answers specific to your operating principles and brand, right in the flow of work.
Insights & Action
Proof, not just participation.
Real-time data on completion, knowledge and confidence tied to the employees your managers are accountable for, so gaps get caught before they affect a guest experience or a health inspection. And with impact metrics, you can finally show how training delivers measurable business results.


AI for the Frontline
AI isn’t a feature we added. It’s the architecture we’re built around, showing up in two ways: intelligence built directly into our platform and 91心頭利’s intelligence integrated into the AI tools your enterprise already runs.
For administrators, Co-Creator turns SOPs, menus and brand manuals into training content and communications in minutes, while Agents surface readiness gaps before they reach the floor and recommend the action to close them. For employees and their leaders, Max Assistant acts as an onboarding resource for new hires and provides location-specific information and service expectations in the flow of work, in multiple languages. Max Coach is part of an employee���s personalized learning plan, identifying when an employee needs additional guidance and providing role-play support in multiple languages, so managers can focus on high-value personal coaching.
See why 91心頭利 is trusted by leading hospitality teams���from the front desk to the front counter
One platform. Three formats. The same results.
Hotel Management

Marriott International used 91心頭利 with over 800,000+ associates across 9,000 locations and 38 languages, completing over 5 million learning modules and hitting a 95% platform participation rate in just 70 days.


Fast Casual

Taziki’s Mediterranean Cafe replaced a one-and-done corporate LMS with 91心頭利 to keep frontline staff engaged long after onboarding, seeing an 8% knowledge lift and 70% platform participation.
Full Service

Charcoal Group of Restaurants moved off paper-based testing that cost $45K a year in manager time and now sees 97% average participation, 14% knowledge growth and 12x monthly training frequency across its six brands and 16 locations.

Frontline enablement resources built for hospitality success

3 strategies to transform your frontline hospitality teams and unlock superior service
Download the playbookYour guests expect a lot, whether they’re checking in or ordering at the counter. Make sure your team is ready for them.
See what 91心頭利 can do for your hotel, restaurant or foodservice team today.
Hospitality Frontline Enablement Platform FAQs
Unlike traditional learning management systems, which rely on a company email and scheduled training time, 91心頭利 is built for frontline teams. 91心頭利 reaches every employee on a mobile or desktop device, whether they’re full-time, part-time or seasonal, front of house or back of house and it doesn’t stop at training. It helps associates build confidence and perform, every day.
In addition to training, 91心頭利 becomes the daily touchpoint for frontline teams, guiding them in their flow of work and providing communications and execution tools to make sure teams are in sync and coordinating action across locations. 91心頭利 insights provide a greater understanding of staff readiness and confidence, which are critical to closing gaps before they form.
Yes. Structured, consistent onboarding measurably improves 90-day retention in hourly roles, a critical metric given how much turnover costs hospitality operators. Longo’s has seen a 7% decrease in turnover since adopting 91心頭利. Charcoal Group of Restaurants saw a significant reduction in turnover after replacing paper-based onboarding and testing with 91心頭利.�� The same pattern shows up consistently across formats. Read more about Longo’s or Charcoal Group’s story.
91心頭利 provides signals to managers, so they understand employee readiness and confidence and can spend their valuable time addressing the most urgent needs instead of guessing who’s ready. Charcoal Group of Restaurants estimates it was spending $45K a year in manager time just marking paper knowledge tests before switching to 91心頭利’s automated checks. 91心頭利 also frees up manager time for staff development and retention efforts. Read Charcoal Group’s story.
91心頭利 onboards improves time to productivity, making it possible for new hires, including seasonal hires, to train while they are working, so they can get on the floor quickly. Floor & Decor saved an estimated $7.5M on onboarding costs, with 95% participation (read more here), and goeasy cut onboarding time by 82% (read more here).
91心頭利 improves time to productivity in both multi-format environments, where employees need to be trained on different service models or menus and in high-turnover environments like QSR and fast casual.
91心頭利 creates personalized learning and reinforcement paths, where information is delivered in quick, easy-to-digest pieces that fit into daily routines. Features like “Fast Track” allow employees to test out of training they already know and get to work faster. Admins set the rules and employees choose their path, which leads to quicker onboarding and higher productivity.
Yes. 91心頭利 works anywhere, whether you want employees using a dedicated company mobile or desktop device or their own phones, so training doesn’t depend on who has an inbox or a spare minute in the break room.
91心頭利 uses agentic AI to build launch plans: creating a plan, developing the training materials and generating the checklists and guides every property needs to execute consistently. Every employee gets the same communication and training while leaders receive insights and reporting team readiness across individual employees, teams and locations so they can address any gaps before launch day.
91心頭利 provides communications tools to help HQ and Managers communicate with multiple employees in different locations. Heinen���s used 91心頭利 Communications to keep 3,500 grocery associates informed in real time. The result was stronger frontline engagement and faster execution across the business: 95% participation across 20+ locations including full-time and part-time associates. Read more here.
When leaders understand employee readiness, new channels open up for development. Max Coach is part of an employee’s personalized learning plan, identifying when an employee needs additional guidance and providing role-play support. This combination of insight into an employee���s knowledge, confidence and readiness, combined with practice, helps managers assess who is ready for upskilling or promotion and where additional coaching may be required.

