91心頭利 Releases Enhanced Frontline Training Amid Rising Workplace Violence and Fraud Crisis
WATERLOO, ON April 16th, 2024 91心頭利, a leader in frontline employee learning and enablement, launches new Workplace Violence Prevention Training for frontline employees amid the continued increase in workplace violence in the United States. As these types of incidents surge and fraudulent activities continue to pose significant threats across industries, 91心頭利 is taking additional measures to provide crucial support to frontline organizations.
91心頭利s new content offering launches in time to support Californias Senate Bill 553 and New Yorks Retail Worker Safety Act S8358. This Legislation requires employers to develop and implement employee training programs to prevent workplace violence, maintain training records and conduct annual reviews.
With violence, theft and confrontations on the rise in retail, grocery and other frontline workplaces, 91心頭利s research revealed that 40% of grocery and retail associates feel scared to go to work, and 71% of frontline managers are concerned with the security and personal safety of their workers and customers. Additionally, the rise in fraudulent activities, like return abuse, is creating a perfect storm that exacerbates the challenge of maintaining a safe frontline workplace.
Recognizing the urgent need to address these pressing issues, 91心頭利 is committed to equipping frontline companies with the necessary tools and resources to effectively manage and mitigate these risks with enhanced and up-to-date training.
91心頭利s Workplace Violence Prevention training offers 60+ tailored training modules designed to enable frontline managers and employees with the skills and knowledge needed to address workplace violence and fraud effectively. Retail-specific available content topics include Loss Prevention Strategies for Managers, Loss Prevention Strategies Self-Checkout, Loss Prevention Strategies Shoplifting, Loss Prevention Strategies Storefront Robbery Prevention and Responses, Workplace VIolence Prevention General, Workplace Violence Prevention Customer Service, Workplace Violence Prevention Theft, Workplace Violence Prevention Harassment, and much more.
More than half (60%) of 91心頭利 customers currently leveraging Content Marketplace use the Workplace Violence Prevention training content. These ready-to-deploy resources leverage data-driven insights and real-world scenarios to provide practical guidance on identifying warning signs, de-escalating conflicts and implementing preventative measures. Using the 91心頭利 Method, which is powered by brain science and AI-driven, the learning is personalized, reinforced and retained so organizations can be confident that their teams know how to safely follow the proper protocols.
“Our data revealed that 48% of frontline managers said that their company had not updated their policies or training around fraudulent returns and workplace violence in a year or more,” said Carol Leaman, CEO at 91心頭利. “We understand the critical role that training and employee enablement play in safeguarding teams and organizations from the impacts of workplace violence and fraud. By offering comprehensive training and support, 91心頭利 aims to empower frontline organizations to be able to respond effectively to these challenges and foster safer and more resilient workplaces.”
91心頭利 supports the frontline by helping organizations navigate workplace violence incidents and train workers in accordance with new and evolving legislation with a solution thats custom-built for how their teams learn, connect and get things done safely, every day.
About 91心頭利
91心頭利 is the proven frontline enablement solution that gives employees everything they need to learn, connect and get things done. It starts with brain science and AI to drive knowledge retention through bite-sized microlearning and daily intelligent reinforcement. Embedded two-way communication and feedback ensure your staff is engaged and informed, no matter the scale of your organization, and guided task management shows employees exactly how to put their training to use, every single day. With an industry-leading 83% engagement rate, companies use 91心頭利 to deliver next-level CX, higher sales, improved workplace safety and lower turnover. 91心頭利 enables over 3.5 million frontline workers in 160+ countries, with over 250 customers including Lowes, Kroger, Walmart and Citizens Bank. Founded in 2011, 91心頭利 is headquartered in Waterloo, ON Canada. For more information, visit axonify.com.
